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    Information
    Need Windows 11 help?
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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 8034e All-in-One Printer
Microsoft Windows 11

I recently had the email address for my instant ink account changed to my personal one. My printer is showing up on my Smart app, but will not finish setup or register my printer. I cannot print anything until this is resolved. Please help!! Note I do not have access to the old account. 

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