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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
GB95
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Cant download hp smart on desktop with lan connection

HP Recommended
Officejet Pro 7220
Microsoft Windows 10 (64-bit)

Hello, I try to install HP Smart on desktop with lan connection. Continuous error that vpn needs to be shut off. I am not using VPN but turned it of in network sessions. Without any results. This pc has no wireless so cant switch to this. On my laptop in same office and on same network but wireless, the download was not an issue. This is driving me mad; what to do to get this stupid software installed. I need to scan from this PC! HELP HELP HELP

 

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ShlomiL
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HP Recommended

Hi,

IS the cable connected from your PC to the mail router and not to any access points or any seitch, etc. which may cause such behavior?

 

You may also try installing the HP Full Feature Software below to install your printer and not the HP Smart solution:

https://ftp.hp.com/pub/softlib/software13/printers/OJPRO7720/OJ7720_Full_WebPack_44.3.2219.exe

 

Hope that helps,

Shlomi



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