cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
IM400
New member
1 0 0 0
Message 1 of 1
41
Flag Post

Cant install printer driver after change in broadband provider

HP Recommended
Surface laptop
Microsoft Windows 10 (32-bit)

Have a surface laptop and an HP Envy 4500 all in one printer.  Worked fine until changed broadband provider on Monday.   all household devices changed over to new router and no issues.  Printer will work from iphone ok but not laptop. Have uninstalled printer and try to reinstall . laptop picks up printer ok - can add it as a new printer -see all details of printer , ink status etc but cant install driver software so comes up as error when we try to print.   Have tried HP scan and print doctor, have tried HP easy set up using 123.HP etc.  All goes so far and then comes back with error - cant install printer drivers.   I'm not very technical so any possible fixes in simple english pls. 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation