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Cant install printer driver after change in broadband provider

HP Recommended
Surface laptop
Microsoft Windows 10 (32-bit)

Have a surface laptop and an HP Envy 4500 all in one printer.  Worked fine until changed broadband provider on Monday.   all household devices changed over to new router and no issues.  Printer will work from iphone ok but not laptop. Have uninstalled printer and try to reinstall . laptop picks up printer ok - can add it as a new printer -see all details of printer , ink status etc but cant install driver software so comes up as error when we try to print.   Have tried HP scan and print doctor, have tried HP easy set up using 123.HP etc.  All goes so far and then comes back with error - cant install printer drivers.   I'm not very technical so any possible fixes in simple english pls. 

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