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Cartridge on brand new HP Desk Plus 4120 Error

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Deskjet 4120

Hi, I have just bought a new 4120 printer and get an error message on the HP Smart App of a cartridge problem with the black cartridge.  The message states "the indicated cartridges are not communicating". I've tried all of the recommended online steps to resolve to no avail and have even signed up the instant ink programme thinking I would be sent a new cartridge but it appears the fault is preventing the printer from providing the ink service with any information.

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@M_R_M, Welcome to the HP Support Community! I’m here to help.


I understand you are not able to print due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.


Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges


Kindly perform the steps mentioned in this document - Ink cartridge error


If the error persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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