Change region hp Officejet pro 6978

[Aymen6]

Good evening, I bought an HP officeJet pro 6978 printer in Canada. When I moved to Europe I put authentic HP 903 cartridges in this printer but an incompatibility message appeared. So I inquired and I learned that I have to change the region of the printer but I didn't know how to do it. So is there anyone who could help me do this I would be greatly grateful

[Gaya1239]

Hi @Aymen6,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.