Compatibility MacOS 12.5.1 with HP Laserjet Pro MFP M28w

[Hugo221]

Hi, I have been using a HP Laserjet pro mfp m28w with my Macbook pro (M1) for a couple months now. Everything worked perfectly until I've updated to macOS 12.5.1. Now my computer sees the printer, but can't push any printing request to it. I tried to delete and re-add the printer though the system preferences; the computer detects the printer but when I try to add it, I end up getting that message: Unable to communicate with the printer at this time. Unable to connect to ‘HP LaserJet MFP M28w (9B081A)._ipps._tcp.local.’ due to an error.
I also tried to get it set up via HP Smart and HP Easy Start but it ends up the same way.
Resetting the devices didn't work either.

I am thinking it is probably a compatibility problem between the new OS and the printer, because printing from other devices works just fine (iPhone, iPad and even an older macbook air).

Any idea how I could get this fixed?

[Chip86]

Exactly the same for me!! Came home from work one day and now can't use my HP Laserjet M11w. Removed it from my printer list and tried to re-ad it but get exactly the same error messages. Also, can't even log onto the server with the IP address (but can from my phone as it's using it's native OS and not the new MacBook OS 12.5.1 (I have a MacBook Pro 14-inch, 2021, M1 Chip)

FIX PLEASE!!!!

[Anand_Andy]

Hi @Hugo221,

Welcome to the HP Support Community

I understand you are facing an issue with the HP Smart app for your HP ENVY Pro 6400. Not to worry I will help you to get a resolution to resolve the issue.

Uninstall HP Smart and reinstall:

• Click Finder, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.
• Go ahead and Update the software on Mac 
• Restart PC
• Once the PC is turned back and idle, download HP Smart 
• Once installed, check if you are able to access the app.

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Also, try to add the printer using Airprint Drivers:

Add the printer using Apple AirPrint drivers.

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, and click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Hope this helps! Keep me posted. 

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