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‎10-18-2025 08:32 AM

HP Recommended

Purchased HP deskjet 4200e printer and unable to connect to my MacBook pro. I have connected printer to wifi. Unable to locate printer driver for mac

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2025 07:19 AM

HP Recommended

Hi @Hoodwick,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP DeskJet 4200e printer is connected to Wi-Fi but your MacBook Pro is unable to detect it. Let’s go through a few steps to check what could be causing this.

 

a. Confirm Wi-Fi Connection

Make sure both your MacBook Pro and the printer are connected to the same Wi-Fi network.

On the printer, print a Wireless Network Test Report to confirm it is connected to the correct network.

b. Restart Devices

Turn off the printer and unplug it from the power source for 15–20 seconds.

Restart your MacBook Pro.

Power on the printer again and wait for it to fully connect to Wi-Fi.

c. Add Printer via System Settings

On your Mac, go to Apple Menu () > System Settings > Printers & Scanners.

Click the “+” button to add a printer.

Look for your printer in the list. If it shows “AirPrint”, select it and click Add.

d. Check AirPrint Functionality

HP DeskJet 4200e uses AirPrint, so no separate driver installation is required.

Ensure your macOS is up to date to have the latest AirPrint support.

e. Use HP Smart App (Optional)

Download HP Smart from the Mac App Store.

Open the app and try adding the printer. This can help detect printers that do not automatically appear in system settings.

f. Reset Printer Network Settings (if needed)

On the printer, go to Network Settings > Restore Network Defaults.

Reconnect the printer to Wi-Fi and repeat the steps to add it on your Mac.

g. Test Printing

Open the Camera app, Safari, or a document and try printing to confirm the connection is successful.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-21-2025 07:19 AM

HP Recommended

Hi @Hoodwick,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP DeskJet 4200e printer is connected to Wi-Fi but your MacBook Pro is unable to detect it. Let’s go through a few steps to check what could be causing this.

 

a. Confirm Wi-Fi Connection

Make sure both your MacBook Pro and the printer are connected to the same Wi-Fi network.

On the printer, print a Wireless Network Test Report to confirm it is connected to the correct network.

b. Restart Devices

Turn off the printer and unplug it from the power source for 15–20 seconds.

Restart your MacBook Pro.

Power on the printer again and wait for it to fully connect to Wi-Fi.

c. Add Printer via System Settings

On your Mac, go to Apple Menu () > System Settings > Printers & Scanners.

Click the “+” button to add a printer.

Look for your printer in the list. If it shows “AirPrint”, select it and click Add.

d. Check AirPrint Functionality

HP DeskJet 4200e uses AirPrint, so no separate driver installation is required.

Ensure your macOS is up to date to have the latest AirPrint support.

e. Use HP Smart App (Optional)

Download HP Smart from the Mac App Store.

Open the app and try adding the printer. This can help detect printers that do not automatically appear in system settings.

f. Reset Printer Network Settings (if needed)

On the printer, go to Network Settings > Restore Network Defaults.

Reconnect the printer to Wi-Fi and repeat the steps to add it on your Mac.

g. Test Printing

Open the Camera app, Safari, or a document and try printing to confirm the connection is successful.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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