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‎10-02-2021 05:33 PM

HP Recommended
Product: OfficeJet Pro 9010 series all-in-one printer
Operating System: Chrome OS

I bought a new laptop which runs on Chrome OS (a source of where my frustration starts because everything is so different).  My first issue: I cannot login in to HP Smart.  After submitting my user name and password, all I get is THANKS FOR YOUR PATIENCE and the buffering circle.  Even after waiting 10 minutes, no change. I know I'm connected to the internet because other websites open.  So I created another HP Smart account and the same thing happened.  Ideas?

 

In the old days, I could just connect the printer to the laptop and that would be it.  But, now I need WiFi?  Why?  And the WiFi I have access to is a public one provided by my apartment complex which I read somewhere that I needed a private WiFi......  Anyway, I need help setting up my printer to print from my laptop.  HELP!

1 REPLY 1

‎10-05-2021 12:17 PM

HP Recommended

@JerryMac74

 

Welcome to the HP Support Community.

 

This should help you: https://support.hp.com/us-en/document/ish_2506940-1986942-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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