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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JerryMac74
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Connecting laptop to computer

HP Recommended
OfficeJet Pro 9010 series all-in-one printer
Chrome OS

I bought a new laptop which runs on Chrome OS (a source of where my frustration starts because everything is so different).  My first issue: I cannot login in to HP Smart.  After submitting my user name and password, all I get is THANKS FOR YOUR PATIENCE and the buffering circle.  Even after waiting 10 minutes, no change. I know I'm connected to the internet because other websites open.  So I created another HP Smart account and the same thing happened.  Ideas?

 

In the old days, I could just connect the printer to the laptop and that would be it.  But, now I need WiFi?  Why?  And the WiFi I have access to is a public one provided by my apartment complex which I read somewhere that I needed a private WiFi......  Anyway, I need help setting up my printer to print from my laptop.  HELP!

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Betty0610
HP Support Agent
HP Support Agent
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@JerryMac74

 

Welcome to the HP Support Community.

 

This should help you: https://support.hp.com/us-en/document/ish_2506940-1986942-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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