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Treetops1
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Message 1 of 2
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Connecting officejet pro to web server

HP Recommended
HP Officejet Pro 9019

I am trying to connect my printer to the web server so that I can register for the instant ink.

 

Everytime I try and connect it comes up with error The printer could not connect to web services the server maybe busy or temporarily unavailable try again later,

 

It's connected to the internet fine and printing fine from both my mobile and the computer.  I have reset the wifi connection and rebooted my router as seen on a similar thread but this hasn't worked?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Treetops1

Welcome to the HP Support Community. I'd be happy to assist you.

 

Make sure the date and time on the printer are correct.

On the printer, go to Setup > Preferences > Date and time.

 

Restart your wireless router, the printer, and the PC

Refer to this document to turn on web services.

 

If the issue persists, proceed to the next step.

 

Let us try these steps to resolve this issue:

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  3. If you get any security notification, click on show details/advanced and 'proceed to this website'.
  4. Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  5. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  6. Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  7. Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Also. perform step 4 from this document.

 

For more info on enrolling the printer in Instant ink, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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