Cover or door must be closed

[Kyoya]

Keep getting the error message "The cover or door must be closed to continue. Check that it is completely closed. Notice: To avoid damage to the cartridges, keep the door closed whenever possible."

I have ensured the door is closed, have reset the cartridges inside, and have done both a reboot by unplugging, as well as doing a cold restart. So far nothing at all has worked, and I am unable to use the printer anymore.

Does anyone have any solutions to this issue? Unfortunately, the warranty is out, and the virtual assistant is completely useless.

[Kumar0307 · Accepted solution]

@Kyoya, Welcome to the HP Support Community!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

If you have tried the steps mentioned in this document - Paper Jam Error, and the error persists, I'm afraid this could be a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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