Credit card was compromised and replaced. Instant Ink updated with new card. Still can;t print.

[rjd-2783]

My credit card was compromised and subsequently replacecd. My Instand Ink account was updated with the new card. Still unable to print.  The online help was no help. At one point it offered to connect me with and agent. That didn't work. I got a message saying for technical reasons an agent couldn't be connected. Any way clicking on buttons just takes me endlessly in a circle.

I tried the suggestions such as they were. Restart the router. Restart the cumputer with the printer's USB. Using the little HP app in the  system tray it says the printer status is "busy, disconnected or powered down". Not true.. My printer has an IP address as assigned by the oouter. I can ping it. I can sse the printer query HP via my name server. Directly observiing the communication between the printer and HP would be a bit more involved.

Jul 10 16:42:19: query[A] ccc.hpeprint.com from 192.168.1.82
Jul 10 16:42:19: cached ccc.hpeprint.com is <CNAME>
Jul 10 16:42:19: forwarded ccc.hpeprint.com to 208.67.220.123
Jul 10 16:42:19: reply ccc.hpeprint.com is <CNAME>
Jul 10 16:42:19: reply gen1-icc.prod2.hpeprint.com is <CNAME>
Jul 10 16:42:19: reply prod-gen1-icc-alb-1254500939.us-west-2.elb.amazonaws.com is 44.230.59.248
Jul 10 16:42:19: reply prod-gen1-icc-alb-1254500939.us-west-2.elb.amazonaws.com is 54.68.84.79

Initial enrollment went well.

BTW the printer prints fine except all that it will print is its status page.

[rjd-2783]

It may be a coincidence that printing stopped working the same day that I was notified that the credit card payment was rejected. I disconnected the ethernet from the printer and set up the WiFi access. I was able to sync on the dashboard and printing started working. There must have been something flakey with the ethernet even though the printer could get an IP address and do DNS queries.

When I have a period when I don't need the printer, I may try going back to a wired connection.

[Sneha_01]

Hi @rjd-2783 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support