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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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AWesley
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Deskjet 2652 - Acts and sounds like it's printing but pages come out blank

HP Recommended
Deskjet 2652
Microsoft Windows 10 (64-bit)

I bought this new at the  beginning of 2020. I printed out a few docs and then it wasn't used again until today, Oct 12, 2020. Now when I go to print everything seems to be ok, it even sounds and acts as if it's really printing. Ink levels are full because it was only used 2-3 times to print. After acting like it's printing it spits out completely blank pages! I downloaded the Print and Scan Doctor App but it just hangs at the 'DRIVER CHECK' icon and at the bottom of the screen it says: "There is a problem with the printer driver", and that's all this app does, I tried it several times from the beginning, but it never goes past what I've already described. 

So then I tried several times to download the Print driver for the series of my printer 2600, and when I go to open and execute the app, it doesn't do anything 😞  I don't know what's going on and I've been at this all day, ready to throw this out the back door - If it wasn't for the fact that this is basically new-unused and had worked at first it would be in the trash right now, but like most people, I hate throwing money away!!!! I have 5 shipping labels to print out before midnight, and if I don't, I lose all those sales! Please help! I have a Dell laptop running Windows 10 and connected via usb cable if that helps.

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sandytechy20
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@AWesley

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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