Deskjet 4155 not recognized by HPSmart

[John787]

I have a Deskjet 4155 installed on my PC and connected by USB cable. 

When I launch HP Smart on the PC it shows only a blank screen -- printer not identified or details provided.  I can print to the printer but one strange thing is that when I try to print checks with Quicken the printing is agonizingly slow.-- about 1-1/2 minutes to print a single page of three checks.  (When I print a page of checks with my older Deskjet 1110 it takes only a few seconds to print a page of checks.) 

Printing from other apps seems reasonably fast.

I suspect that this slow printing is somehow connected to the 4155 printer not being recognized HP Smart problem but I don't know how.  I'm hoping that if I can fix the recognition problem then the slow-printing problem may go away.

Any suggestions?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-plus-4100-all-in-one-series/29378221/mod...

The install using the USB connectivity with the software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you would like to connect via wireless from the printer to PC, we'd suggest to do a wireless reset than install the HP FULL software.

This resources will be useful:

https://www.youtube.com/watch?v=c3UfOD-5huA

https://www.youtube.com/watch?v=x7Xj3EL0CIQ

Hope that helps.

[John787]

Thanks for your assistance. 

I followed the steps in the video

"HP Deskjet Plus 4152 |4155 |4158 : Download & Install HP Full featured Software on a Win 10 computer" and everything seemed to work properly, but HP Smart still does not recognize the printer.

I can print with it and I can scan with it, and I was able to fix the slow-check-printing problem by changing a setting in Quicken.  So performance-wise there doesn't seem to be a problem.  The fact that HP Smart doesn't recognize the printer tells me that something still is not right, but I guess I can live with that as long as it performs properly.

[John787]

The non-recognition problem was solved by uninstalling and reinstalling HP Smart.  Apparently it did not install correctly the first time

[greenturtle]

Hi @John787 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!