Deskjet 6540 not printing on both sides now.

[larry84]

I was using a hp 6540 on win 64 xp and it was automaticly printing on both sides but when I switched to win 7 64bit I could not get it to work right now it want's me to take out the paper an turn it around. I have the unit in the back so it should print on 2 sides automatically but under win 7 it is not working. It must be a driver but hp was no help, has anyone had this problem and how did you fix it?

[sandytechy20]

@larry84

Welcome to HP forums.

Configuring the Windows system to automatically print two-sided documents

There are different methods of enabling two-sided printing accessory:

1. During printing installation

   Two-sided printing is automatically enabled during printer installation if YES is selected when the question Do you have a two-sided printing module? displays during the installation process.

2. Three-Tab Toolbox

   1. Right-click the Taskbar Printer icon.

   2. Select the Services table.

   3. Click the Service this device button.

   4. Select the Configuration tab.

   5. Click the Automatic Two-Sided Printing Module box.

   6. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[larry84]

 no.  the auto duplex is grayed out in the printing prefrences and under document options.

[sandytechy20]

@larry84

Update the printer firmware

Follow the steps mentioned in this document:- Click here

You can also refer this HP document for further steps:- click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[larry84]

your first click was not a herf so it will not go to the fermware.

[sandytechy20]

@larry84

Click on this link or open this link in  new browser for the steps to update the firmware.:- https://support.hp.com/in-en/document/c02919168

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[larry84]

I went their but there was no Firmware listed.

[sandytechy20]

@larry84

I request you to talk to HP support for further assistance.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

Cheers.