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‎10-27-2023 02:08 AM

HP Recommended
Product: HP Deskjet F2420 All-in-One Printer

Hi @ferRX

I downloaded the drivers but it wrecked the file manager on my win 11 machine. The file explorer started and when the sidebar was used to open the C drive it crashed and then the process automatically restarted. Something in the win 10 compatible driver broke the explorer.exe. Please, can you help with this issue?

 

Category:
2 REPLIES 2

‎10-27-2023 03:01 AM

HP Recommended

Hi @Bourbon2033 

 

Try to restore a previous day with the Windows restore.

 

Follow steps from the next video:

>> https://www.youtube.com/watch?v=reOct_5rm00

 

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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‎10-30-2023 06:28 AM

HP Recommended

Hi @ferRX!

 

It's a good tip, however, have you tried this driver with win 11? Is it working for you? 

 

Thanks in advance!

 

Bourbon2033

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