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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Yarrawah
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Deskjet won't print

HP Recommended
Deskjet 2620
Microsoft Windows 10 (64-bit)

Printer makes noise but does not print. Will print when attached to a different computer

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TEJ1602
HP Support Agent
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HP Recommended

@Yarrawah, Welcome to HP Support Community!

 

Assuming that the printer is connected wirelessly, I'd suggest you follow the steps below-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer.

 

Add a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Yarrawah
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Thanks for your prompt response.

I followed the following directions from an earlier post I found and the problem is solved.

First, unplug the USB cable from the printer is present.
Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. 
Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. 
Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
Once done you can try cleaning out your temporary files and cached files. 
You can try using automated applications like some cleaner software's that you can download from the internet.
Now restart your computer again.
Open the Run window again, type “services.msc” and press ok to get services window.
Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. 
Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
Repeat the same exercise on “Function Discovery Resource Publication” as well.

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