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‎10-01-2020 06:49 PM

HP Recommended
Product: OfficeJet 8710
Operating System: Microsoft Windows 10 (64-bit)

My wife has an OfficeJet 8710 on our home network. It's our only color printer so I need to have it available to my Win10 PC.  The 8710 scanning function interferes with my USB attached Fujitsu scanner which sees the 8710 as an occupying force.  I need to disable the scanning functionality of the 8710 in my Win10 software drivers.  As it is I have to remove the 8710 software in order to scan, then reinstall the package to print color.  Anybody know how to disable scanning in the 8710 drivers while leaving print intact?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2020 01:07 AM

HP Recommended

Hi,

Right-click the Start button, select Device Manager.

Expend the Imaging Devices category.

Right-click any instance of the printer model there and select Disable Device, be sure to confirm any prompt.

 

Restart the PC and check if that may help.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-02-2020 01:07 AM

HP Recommended

Hi,

Right-click the Start button, select Device Manager.

Expend the Imaging Devices category.

Right-click any instance of the printer model there and select Disable Device, be sure to confirm any prompt.

 

Restart the PC and check if that may help.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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