Download basic driver for hp officejet pro 8030

[terry1337]

I am having trouble with our HP Officejet Pro 8020. It was working then we had a power outage and now cannot get the printer to print. I tried uninstalling the printer and reinstalling the printer and it will not print. I tried the print scan doctor and it takes me to the HP Smart which displays the printer but will not install the driver for the printer. I had downloaded the file OJP80x64 but now cannot find the file to download it again for the basic driver. I also tried to download the OJ8020 full webpack and could not find it. I would like any help to resolve this issue!

[Raj_05]

Hi @terry1337,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're facing issues with your HP Officejet Pro 8020 printer after a power outage. Here are some steps you can take to troubleshoot and resolve the problem.

Check Physical Connections:

• Ensure that all the cables connecting the printer to the computer and power source are securely plugged in.

Restart Devices:

• Turn off both your computer and the printer. After that, turn them back on and check if the issue persists.

Reinstall the Printer:

• Uninstall the printer software from your computer.
• Disconnect the printer from the computer.
• Reboot your computer.
• Reconnect the printer to the computer.
• Reinstall the printer software using the latest drivers from the official HP website.

HP Print and Scan Doctor:

• Run the HP Print and Scan Doctor tool to diagnose and fix printing problems. If it directs you to HP Smart, try the following:

HP Smart:

• Open HP Smart and check if your printer is listed.
• If it's listed, ensure it's set as the default printer.
• If the driver is not installed, try reinstalling it through HP Smart.

Download Drivers from HP Website:

• Visit the official HP website (https://support.hp.com) to download the latest drivers for your HP Officejet Pro 8020.
• Search for your printer model and download the appropriate drivers.

Manually Install the Drivers:

• If the automatic installation doesn't work, try manually installing the drivers.
• Go to "Devices and Printers" on your computer.
• Right-click on your printer and choose "Printer Properties."
• Click on the "Advanced" tab and then "New Driver." Follow the prompts to manually install the driver.

Check for Windows Updates:

• Make sure your operating system is up-to-date by installing the latest Windows updates.

Remember to restart your computer and the printer after performing any of these steps.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[terry1337]

Thanks for your response. Do you have a link to the basic drivers so I could manually install them? I have been having issues with the HP Smart not installing the drivers for the printer.

[Raj_05]

Hi @terry1337,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[terry1337]

Sorry but the printer is an HP Officejet Pro 8028e ( not my printer someone else in the office). When I try to get the basic driver I only can find the HP Smart app, universal fax, and HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only this brings me to the HP Smart app when I tried that choice. Can you still get basic drivers for printing and scanning?