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‎03-01-2019 08:15 AM - edited ‎03-01-2019 08:22 AM

HP Recommended
Product: HP LaserJet MFP M28w
Operating System: Microsoft Windows Server 2012

I want to install a scan drivers on server for scaning by network. 

I have an operating system Windows Server 2012 R2 Standart (russian).

Screenshot_2.png

I downloaded a driver.  (https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082...) by choosing "Windows Server 2012 R2"

 I'm connecting to the server by RDP and traing to install the driver. On "step 3" i have a message, it says "The Operating system of this computer is not supported. ...".

Screenshot_3.png

How can it be?

4 REPLIES 4

‎03-11-2019 12:41 PM

HP Recommended

Hi,

Follow below steps to install the printer drivers on a Server, these must be installed using an MSIEXEC command for a Server  OS and not by following a standard installation:

https://support.hp.com/gb-en/document/c03351547

 

See the 'Customize the installation' section, be sure to add an ENTERPRISE=YES argument to successfully install the software.

Shlomi



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‎03-19-2019 07:58 AM

HP Recommended

Step 1: install driver with command line is successfully.

Step 2: to add a new device with command line is unsuccessfully.

i'v got error in log file:

2019/03/12 12:18:13 [6124] {tid: 0x1780} (M1) DeviceSetup.exe running from C:\Program Files\HP\HP LaserJet MFP M28-M31\Bin\DeviceSetup.exe
2019/03/12 12:18:13 [6124] {tid: 0x1780} (M1) Updating configuration file.
2019/03/12 12:18:13 [6124] {tid: 0x1780} (M1) Configuration file is updated successfully.
2019/03/12 12:18:13 [6124] {tid: 0x1780} (##) DeletePSDRAsPerConfigSettings: Device Model name is HP LaserJet MFP M28-M31
2019/03/12 12:18:13 [6124] {tid: 0x1780} (##) DeletePSDRAsPerConfigSettings: Able to locate Config.ini file in the given path
2019/03/12 12:18:13 [6124] {tid: 0x1780} (##) Run: PSDR handling succeeded
2019/03/12 12:18:14 [6124] {tid: 0x1780} (M1) Install by network address: 192.168.10.12
2019/03/12 12:18:15 [6124] {tid: 0x15D4} (M1) Found device at 192.168.10.12
2019/03/12 12:19:25 [6124] {tid: 0x15D4} (##) Device install failed with -2081883393
2019/03/12 12:19:25 [6124] {tid: 0x1780} (##) DeviceSetupBusinessLogic::Run returning an error: 1167
2019/03/12 12:19:25 [6124] {tid: 0x1780} (WN) Failed to get DeviceSetupFinished event handle. Error: 2
2019/03/12 12:19:25 [6124] {tid: 0x1780} (##) DeviceSetup Main failed with 1167
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‎03-19-2019 12:28 PM

HP Recommended

Please search for HP and open the HP Laserjet Pro M28 software, then select Connect a New Printer.

 

May you see any difference while using the graphical interface to configure the device?



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‎03-27-2019 09:27 AM

HP Recommended

I was tried this:

1. I found the HP Laserjet Pro M28 software (DeviceSetupLauncher.exe) and Run it "As Administrator"

2. On step 1 selected Connect a New Printer

3. On step 2 selected Manual configurations

4. On step 3 selected Wireless network

5. On the next step i checked in the chekbox "The device is already connected to my wireless network"

6. On the next step select "Connected" and I enter the IP address manually.

7. On the next step says what printer and server are on different subnets so I press "Next"

8. On the next step show me a progree bar and says Network devise is installing... then i have got an Error.

Here the log:

2019/03/27 16:57:46 [11632] {tid: 0x1EB0} (M1) DeviceSetup.exe running from C:\Program Files\HP\HP LaserJet MFP M28-M31\Bin\DeviceSetup.exe
2019/03/27 16:57:46 [11632] {tid: 0x1EB0} (M1) Update of configuration file is not required. Path checked: C:\ProgramData\HP\HP LaserJet MFP M28-M31\config.ini
2019/03/27 16:57:46 [11632] {tid: 0x1EB0} (##) DeletePSDRAsPerConfigSettings: Device Model name is HP LaserJet MFP M28-M31
2019/03/27 16:57:46 [11632] {tid: 0x1EB0} (##) DeletePSDRAsPerConfigSettings: Able to locate Config.ini file in the given path
2019/03/27 16:57:46 [11632] {tid: 0x1EB0} (##) Run: PSDR handling succeeded
2019/03/27 16:57:49 [11632] {tid: 0x1EB0} (M1) Show ReLaunchPad
2019/03/27 16:57:49 [11632] {tid: 0x1EB0} (M1) CReLaunchPadUI::Display, Displaying "ReLaunchPad Options screen"
2019/03/27 16:57:54 [11632] {tid: 0x1EB0} (M1) Done Displaying "ReLaunchPad Options screen", returning "AddPrinter"
2019/03/27 16:57:54 [11632] {tid: 0x1EB0} (M1) User chose to add a device
2019/03/27 16:57:54 [11632] {tid: 0x1EB0} (M1) HWSetup.exe is not installed.
2019/03/27 16:57:54 [11632] {tid: 0x1EB0} (M1) CDeviceSetupUI::Display, Displaying "Invalid Screen ID"
2019/03/27 17:01:56 [11632] {tid: 0x1EB0} (M1) Done Displaying "Invalid Screen ID", returning "ConnectionTypeUSB"
2019/03/27 17:01:56 [11632] {tid: 0x1EB0} (M1) CDeviceSetupUI::Display, Displaying "DeviceSetup Connection Type screen"
2019/03/27 17:02:32 [11632] {tid: 0x1EB0} (M1) Done Displaying "DeviceSetup Connection Type screen", returning "ConnectionTypeLater"
2019/03/27 17:02:33 [11632] {tid: 0x1EB0} (M1) User chose wireless install
2019/03/27 17:02:33 [11632] {tid: 0x1EB0} (M1) State: CheckForNetworkConnection
2019/03/27 17:02:33 [11632] {tid: 0x1EB0} (M1) State: SearchingForDevices
2019/03/27 17:02:33 [11632] {tid: 0x1EB0} (M1) CNetSetupUI::Display, Displaying "NetSetup Search for Devices screen"
2019/03/27 17:02:33 [11632] {tid: 0x0C5C} (M1) Search for network devices
2019/03/27 17:02:43 [11632] {tid: 0x0C5C} (WN) Native Wifi is not in control of the adapter
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) Done Displaying "NetSetup Search for Devices screen", returning "SearchError"
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (##) Search failed
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) User selected wireless from Network Connection screen
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) Getting list of already installed devices
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) State: AttemptWirelessSetup
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) State: Initializing
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) State: CheckingDependencies
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (##) Wireless Setup failed the dependency check.
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) Getting list of already installed devices
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) State: ConnectUSBDevice
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) Getting list of already installed devices
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) State: PnPNotStarted
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) Displaying screen: 0
2019/03/27 17:02:43 [11632] {tid: 0x2EF4} (M1) Retriggering Plug and Play
2019/03/27 17:02:43 [11632] {tid: 0x1EB0} (M1) Showing "Connect your device" dialog
2019/03/27 17:07:18 [11632] {tid: 0x1EB0} (M1) Done Displaying screen: 0, returning 12
2019/03/27 17:07:18 [11632] {tid: 0x2EF4} (##) PnP thread told to exit
2019/03/27 17:07:18 [11632] {tid: 0x1EB0} (M1) Printer is already connected wirelessly to another PC
2019/03/27 17:07:18 [11632] {tid: 0x1EB0} (M1) User clicked already connected wirelessly check box on Plug-in USB cable dialog 
2019/03/27 17:07:18 [11632] {tid: 0x1EB0} (M1) User clicked already connected check box on Plug-in USB cable dialog
2019/03/27 17:07:18 [11632] {tid: 0x1EB0} (M1) State: PressWirelessButton
2019/03/27 17:07:18 [11632] {tid: 0x1EB0} (M1) CNetSetupUI::Display, Displaying "NetSetup Print Reports screen"
2019/03/27 17:10:38 [11632] {tid: 0x1EB0} (M1) Done Displaying "NetSetup Print Reports screen", returning "UserProvidedIP"
2019/03/27 17:10:38 [11632] {tid: 0x1EB0} (M1) State: SearchByIPAndInstall
2019/03/27 17:10:38 [11632] {tid: 0x1EB0} (M1) CNetSetupUI::Display, Displaying "NetSetup Installing Device screen"
2019/03/27 17:10:38 [11632] {tid: 0x2424} (M1) Search and install network device with network address: 192.168.10.12
2019/03/27 17:10:39 [11632] {tid: 0x0544} (M1) Found device on the network:
2019/03/27 17:10:39 [11632] {tid: 0x0544} (M1) Model: HP LaserJet MFP M28-M31
2019/03/27 17:10:39 [11632] {tid: 0x0544} (M1) IP: 192.168.10.12
2019/03/27 17:10:39 [11632] {tid: 0x0544} (M1) Serial: VNC3C82212
2019/03/27 17:10:39 [11632] {tid: 0x0544} (M1) MAC: 84:a9:3e:4f:44:47
2019/03/27 17:10:39 [11632] {tid: 0x0544} (M1) Type: Wireless
2019/03/27 17:10:39 [11632] {tid: 0x0544} (M1) Installed: No
2019/03/27 17:10:39 [11632] {tid: 0x2424} (M1) Found device by IP successfully. IP address:192.168.10.12
2019/03/27 17:10:39 [11632] {tid: 0x2424} (M1) Device is on a different subnet.
2019/03/27 17:10:39 [11632] {tid: 0x1EB0} (M1) Done Displaying "NetSetup Installing Device screen", returning "DeviceOnDifferentSubnet"
2019/03/27 17:10:39 [11632] {tid: 0x1EB0} (M1) Device was not found on any subnet that the PC is on and we could not rediscover it
2019/03/27 17:10:39 [11632] {tid: 0x1EB0} (M1) State: DeviceOnDifferentSubnet
2019/03/27 17:10:39 [11632] {tid: 0x1EB0} (M1) CNetSetupUI::Display, Displaying "NetSetup Device on Different Subnet screen"
2019/03/27 17:13:58 [11632] {tid: 0x1EB0} (M1) Done Displaying "NetSetup Device on Different Subnet screen", returning "InstallDeviceByIP"
2019/03/27 17:13:58 [11632] {tid: 0x1EB0} (M1) User wants to force the install by IP.
2019/03/27 17:13:58 [11632] {tid: 0x1EB0} (M1) State: SearchByIPAndInstall
2019/03/27 17:13:58 [11632] {tid: 0x1EB0} (M1) CNetSetupUI::Display, Displaying "NetSetup Installing Device screen"
2019/03/27 17:13:58 [11632] {tid: 0x2074} (M1) Search and install network device with network address: 192.168.10.12
2019/03/27 17:13:59 [11632] {tid: 0x1454} (M1) Found device on the network:
2019/03/27 17:13:59 [11632] {tid: 0x1454} (M1) Model: HP LaserJet MFP M28-M31
2019/03/27 17:13:59 [11632] {tid: 0x1454} (M1) IP: 192.168.10.12
2019/03/27 17:13:59 [11632] {tid: 0x1454} (M1) Serial: VNC3C82212
2019/03/27 17:13:59 [11632] {tid: 0x1454} (M1) MAC: 84:a9:3e:4f:44:47
2019/03/27 17:13:59 [11632] {tid: 0x1454} (M1) Type: Wireless
2019/03/27 17:13:59 [11632] {tid: 0x1454} (M1) Installed: No
2019/03/27 17:13:59 [11632] {tid: 0x2074} (M1) Found device by IP successfully. IP address:192.168.10.12
2019/03/27 17:13:59 [11632] {tid: 0x2074} (M1) Setting MulticastEnabled to false.
2019/03/27 17:13:59 [11632] {tid: 0x2074} (M1) Rediscovered device successfully.
2019/03/27 17:13:59 [11632] {tid: 0x2074} (M1) Setting MulticastEnabled to false.
2019/03/27 17:14:13 [11632] {tid: 0x2074} (##) Device install failed with -2081883393
2019/03/27 17:14:13 [11632] {tid: 0x1EB0} (M1) Done Displaying "NetSetup Installing Device screen", returning "InstallError"
2019/03/27 17:14:13 [11632] {tid: 0x1EB0} (M1) Device failed to install
2019/03/27 17:14:13 [11632] {tid: 0x1EB0} (M1) State: InstallError
2019/03/27 17:14:13 [11632] {tid: 0x1EB0} (M1) CNetSetupUI::Display, Displaying "NetSetup Install Error screen"
2019/03/27 17:16:50 [11632] {tid: 0x1EB0} (M1) Done Displaying "NetSetup Install Error screen", returning "UserCancel"
2019/03/27 17:16:50 [11632] {tid: 0x1EB0} (M1) User chose to cancel
2019/03/27 17:16:50 [11632] {tid: 0x1EB0} (M1) Asking the user if they want to the report error and search for solutions, user has not yet searched for solutions for this error.
2019/03/27 17:16:50 [11632] {tid: 0x1EB0} (M1) Displaying screen: 0
2019/03/27 17:16:50 [11632] {tid: 0x1EB0} (M1) Showing "ErrorReporting Opt-in" dialog
2019/03/27 17:16:56 [11632] {tid: 0x1EB0} (M1) Done Displaying screen: 0, returning 6
2019/03/27 17:16:56 [11632] {tid: 0x1EB0} (M1) User chose to look only for local solutions.
2019/03/27 17:16:56 [11632] {tid: 0x1EB0} (M1) Displaying screen: 2
2019/03/27 17:16:56 [11632] {tid: 0x1EB0} (M1) Showing "ErrorReporting Progress" dialog
2019/03/27 17:16:56 [11632] {tid: 0x2EA0} (M1) Successfully searched for local content.
2019/03/27 17:16:56 [11632] {tid: 0x2EA0} (M1) CErrorReportingUI::EndDisplay, Closing screen: 2
2019/03/27 17:16:56 [11632] {tid: 0x1EB0} (M1) Done Displaying screen: 2, returning 1
2019/03/27 17:16:56 [11632] {tid: 0x1EB0} (M1) No solution was found for this issue
2019/03/27 17:16:56 [11632] {tid: 0x1EB0} (M1) Displaying screen: 4
2019/03/27 17:16:56 [11632] {tid: 0x1EB0} (M1) Showing "ErrorReporting No Solutions" dialog
2019/03/27 17:16:57 [11632] {tid: 0x1EB0} (M1) Done Displaying screen: 4, returning 1
2019/03/27 17:16:57 [11632] {tid: 0x1EB0} (M1) CDeviceSetupUI::Display, Displaying "DeviceSetup Connection Type screen"
2019/03/27 17:17:05 [11632] {tid: 0x1EB0} (M1) Done Displaying "DeviceSetup Connection Type screen", returning "Invalid Display Response"
2019/03/27 17:17:05 [11632] {tid: 0x1EB0} (M1) User chose to connect device later
2019/03/27 17:17:05 [11632] {tid: 0x1EB0} (M1) CFinishSetupUI::DisplayModeless, Displaying "FinishSetup: Modeless status screen"
2019/03/27 17:17:05 [11632] {tid: 0x1EB0} (M1) Displaying "FinishSetup: Modeless status screen" as modeless
2019/03/27 17:17:05 [11632] {tid: 0x1EB0} (M1) CFinishSetupUI::Display, Displaying "FinishSetup: No Device Connected screen"
2019/03/27 17:17:06 [11632] {tid: 0x1EB0} (M1) Done Displaying "FinishSetup: No Device Connected screen", returning "UserOK"
2019/03/27 17:17:06 [11632] {tid: 0x1EB0} (##) DeviceSetupBusinessLogic::Run returning an error: 1236
2019/03/27 17:17:06 [11632] {tid: 0x1EB0} (WN) Failed to get DeviceSetupFinished event handle. Error: 2
2019/03/27 17:17:06 [11632] {tid: 0x1EB0} (##) DeviceSetup Main failed with 1236

 

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