Drivers unavailable

[Maylik]

I am unable to print, under settings it states driver is unavailable 

[Hawks_Eye]

Hi @Maylik 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how frustrating it feels when you’re ready to print and the system simply says “driver unavailable.” Let’s walk through a clear set of steps together to bring your printer back to life:

 

Step 1: Restart the basics

• Power off the printer, wait about 30 seconds, then turn it back on.
• Restart your computer as well. This refresh often clears temporary communication blocks.

 

Step 2: Check Windows updates

• Open Settings > Update & Security > Windows Update.
• Install any pending updates, especially optional ones related to devices. These sometimes include printer drivers.

 

Step 3: Remove and re-add the printer

• Go to Settings > Devices > Printers & scanners.
• Select your printer, choose Remove device, then restart your computer.
• After restart, click Add a printer or scanner and let Windows detect and reinstall it.

 

Step 4: Use the HP App

• Open the HP App on your computer.
• Sign in if prompted, then select your printer.
• Run the Diagnose & Fix option. This tool automatically checks for missing or corrupted drivers and repairs them.

 

Step 5: Manual driver installation

• If the printer still shows “driver unavailable,” uninstall the printer from Printers & scanners again.
• Then, reinstall by downloading the full software package through the HP App. This ensures the correct driver is applied.

 

Step 6: Connection check

• If using USB, try a different port and cable.
• If using Wi-Fi, confirm the printer is connected to the same network as your computer.
• For Ethernet, ensure the cable is firmly seated and the printer shows a network connection.

You’ve already taken the important step of checking settings, and that effort is appreciated—it helps narrow down the cause. Following the sequence above should restore driver functionality and get printing back on track.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye