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In most cases it is caused by a driver that failed to detect the duplex capabilities of the printer. Refer to this KB article on how to check the driver settings.
https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Duplex-printing-option-missing/ta-p/8451493
This will also be the case if you are using the Microsoft IPP driver which does not support duplexing. Always use an HP driver if possible.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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