EBS00P0013 error during new printer setup

[SRIRAM-D]

I have a new HP LaserJetM236dw. During the setup - after printer was connected to wifi, I got the EBS00P0013 error code, and I am unable to finish setup.

However the printer prints when I fired a job from my mobile phone. I look up printer information on HP Smart and the network information says printer is connected to wifi (which is why it is able to print from a mobile phone).

What is the impact of this error? What will I miss?

thanks.

[Kuroi_Kenshi]

Hi @SRIRAM-D,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Incomplete Setup:

• Although basic functions like printing from a mobile device are working, the error indicates that the setup process was not fully completed. This might mean certain settings and configurations were not finished or verified.

Potential Missed Features:

• Firmware Updates: Without completing the setup via HP Smart, you may miss out on automatic firmware updates. These updates include important security patches and performance improvements.
• Web Services: Features like HP ePrint which allow you to print from anywhere using your email might be incomplete.
• Advanced Configuration: Other advanced features and settings within HP Smart might not be fully accessible or configured correctly.

User Experience:

• Dashboard Alerts: The HP Smart Dashboard provides alerts (including warnings and errors) to help manage and troubleshoot the printer.
• Account Synchronization: Full synchronization between your HP account and the printer might not be established, limiting remote features like mobile fax and advanced scan options.

Troubleshooting Steps:

Restart Setup:

• Turn off the printer, restart HP Smart, and attempt the setup again to resolve any temporary glitches.

Check Network Connection:

• Confirm that the printer and your mobile device are connected to the same network.

Re-enable Web Services:

• Ensure Web Services are enabled on your printer as these are crucial for remote printing functionalities. You can do this from the printer's front panel.

Verify HP Account:

• Sign in or create your HP account within the HP Smart app, ensuring all features can be activated.

I hope this helps.

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Best regards,