-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- ENVY 6234 : E Mail printout size has shrunk by 50% after rec...
Create an account on the HP Community to personalize your profile and ask a question
12-15-2020 10:44 AM
Have been using my ENVY 6234 for 7 months, works well, Last Friday 11/12/2020 I find that if I printout EMails, they have shrunk by 50% in size, both text and pictures. So on HP Smart Default settings, A4 paper the EMail is printed in the top left hand corner of the page, readable but rather small. The preview on the laptop looks normal size, and paper tray / quality settings show as normal. In all other tests from (say) photos, Spreadsheets, Notepad documents, Web pages, the printer works normally as it always has.
I noticed that on my WIN10 HP Laptop (g6-2292sd), the settings , Apps and features, Mail and calendar had an update at the same day, 11/12/2020. Is this a coincidence?, or have I a deeper problem with my Laptop settings?
Thanks., Steve
Solved! Go to Solution.
Accepted Solutions
12-15-2020 02:50 PM
This started days ago - Windows Mail is not working as expected.
if you are using Windows Mail to open your email account,
then - yes - Windows Mail is apparently broken.
The printer is fine.
Use a different mail application to print emails.
What? It is not "just you".
Check at Microsoft Community - We do not have a fix for Windows Mail.
Example
Mail App prints very small in one corner of page
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
Thank you for participating in the HP Community.
Reminder: The Community is not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
12-15-2020 02:50 PM
This started days ago - Windows Mail is not working as expected.
if you are using Windows Mail to open your email account,
then - yes - Windows Mail is apparently broken.
The printer is fine.
Use a different mail application to print emails.
What? It is not "just you".
Check at Microsoft Community - We do not have a fix for Windows Mail.
Example
Mail App prints very small in one corner of page
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
Thank you for participating in the HP Community.
Reminder: The Community is not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
Didn't find what you were looking for? Ask the community