Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 2
Message 1 of 3
Flag Post


ENVY 6234 : E Mail printout size has shrunk by 50% after recent WIN 10 Update.

HP Recommended
ENVY 6234
Microsoft Windows 10 (64-bit)

Have been using my ENVY 6234 for 7 months, works well, Last Friday 11/12/2020 I find that if I printout EMails, they have shrunk by 50% in size, both text and pictures. So on  HP Smart Default settings, A4 paper the EMail is printed in the top left hand corner of the page, readable but rather small. The preview on the laptop looks normal size, and paper tray / quality settings show as normal. In all other tests from (say) photos, Spreadsheets, Notepad documents, Web pages, the printer works normally as it always has.

I noticed that on my WIN10 HP Laptop (g6-2292sd), the settings , Apps and features, Mail and calendar  had an update at the same day, 11/12/2020. Is this a coincidence?, or have I a deeper problem with my Laptop settings?

Thanks., Steve

Level 16
Level 16
29,649 29,383 2,648 9,789
Message 2 of 3
Flag Post
HP Recommended



This started days ago - Windows Mail is not working as expected.


if you are using Windows Mail to open your email account,

then - yes - Windows Mail is apparently broken.


The printer is fine.


Use a different mail application to print emails.


What?  It is not "just you".


Check at Microsoft Community - We do not have a fix for Windows Mail.


Mail App prints very small in one corner of page  


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device


Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .




New member
2 1 0 2
Message 3 of 3
Flag Post
HP Recommended

Many thanks  Dragon-Fur, You have put my mind to rest. I'll wait for the next MS Win10 to sort it out.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation