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lancearoni
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Solved!

EWS Password Reset OJP 7740

HP Recommended
HP OfficeJet Pro 7740
macOS 10.15 Catalina

I have forgotten my user name and password to the EWS for my OfficeJet Pro 7740.  I have used the Restore Network Setting on the printer's display panel where it specifically states the administrator password for the EWS will be reset.  All network settings are restored, except the EWS password.  I also completely removed the printer from my Mac in System Preferences and attempt to setup the printer as if it were new.  The setup process goes smooth but then I'm asked for custom user name and password to the EWS.  What am I missing?

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @lancearoni

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the semi-full reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
14,452 14,383 1,442 1,825
Message 2 of 4
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HP Recommended

Hi @lancearoni

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the semi-full reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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maverick67
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HI

I have a problem with a pwd on my 7740! I don't remember to do so. please help me to reset the pwd like a factory reset.

My OS is HighSierra. but I have problem to print also with a PC 

I noted that this problem is connected with a in-FAX the march,4 2020 compared to a new password request during any print from my computer.

thanks in advance 

rr

 

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sandytechy20
HP Support Agent
HP Support Agent
33,692 26,244 1,709 1,935
Message 4 of 4
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@maverick67

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the semi-full reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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