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HP2130 Deskjet

As part of the Easy Start installation process, I’m being asked for a zip code in the format AI-XXXX. No matter what I try, I can’t input anything acceptable.

1 REPLY 1
HP Recommended

Hi @DG99

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

What is the operating system on your computer?

 

Have you canceling the installation and trying again?

 

 Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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