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‎06-07-2020 10:23 PM

HP Recommended

Hi I just moved from UK to Australia. I brought my HP Envy 4524 printer with me.

 

I found out that in Australia the compatible ink is HP 63 so I bought some original HP inks but now I get an error saying that the cartridges cannot be used in my printer.

 

Based on reading the forum it seems my printer needs to be switched from UK to Australia region before I can use the HP 63 inks I just purchased? Please can I get help on how to do this?

 

Thank you very much in advance.

1 person had the same question
1 REPLY 1

‎06-11-2020 09:37 AM

HP Recommended

@Kamb1ng

 

Welcome to the HP Support Community.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. Also, let us know the operating system installed on your Computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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