Envy 6500 will not print or copy

[Mgs6]

All lights on, no error code, connection to internet good, new ink, full paper - will not print or copy. HP app recognizes printer but says "Printer cannot print" but no clue as to why. Ideas?

Thanks.

[A_Gayathri]

Hi @Mgs6,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Envy 6500 won't print or copy despite all lights being on and no error codes appearing, here are several troubleshooting steps you can take:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about a minute.
• Plug it back in and turn it on.

2. Check for Paper Jams

• Open the printer and check for any paper jams or obstructions.
• Ensure that the paper tray is properly loaded and aligned.

3. Reinstall Printer Drivers

• On your iOS device, ensure you have the latest printer drivers installed.
• Remove the printer from your device settings and reinstall it.
  • Go to Settings > Printers & Scanners.
  • Select your printer and choose Remove.
  • Re-add the printer by selecting Add Printer or Scanner.

4. Reset the Printer

• Perform a factory reset of the printer.
  • Locate the Settings or Setup menu on the printer’s touchscreen.
  • Find and select the Restore Factory Defaults or Reset option.

5. Check for Firmware Updates Update the firmware on an HP printer

• Ensure the printer’s firmware is up to date.
  • You can usually find this option in the Settings or Maintenance menu on the printer.
  • Alternatively, use the HP Smart app to check for updates.

6. Check Ink Cartridges

• Even if you have new ink, make sure they are properly installed and compatible with your printer model.
• Sometimes, reinserting the cartridges can help.

7. Run Printer Diagnostics

• Use the HP Smart app to run a diagnostic check.
  • Open the HP Smart app on your iOS device.
  • Select your printer, then go to the Tools or Settings section and choose Printer Reports or Diagnostics.

8. Network Connection

• Ensure the printer is properly connected to your Wi-Fi network.
  • Check the printer’s display for network status.
  • If necessary, reconnect the printer to the network.

9. Print Queue

• Check the print queue on your iOS device to ensure there are no stuck print jobs.
  • Go to Settings > Printers & Scanners.
  • Select your printer and open the print queue to delete any pending jobs.

Refer to this document:  HP Officejet 6500 Wireless All-in-One Printer - E709n User manual

I hope this helps. 

Take care and have a good day.

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