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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
Envy 7640
Microsoft Windows 10 (64-bit)

A recent "upgrade" messed up prior perfectly good functioning of printer. New software has disabled scanner and is inferior in software design. I don't want my printer on wifi with smart. I want the usb to work again.I'wasted hours on this. If I use the online fix functioning he scanner works but when I try to launch it on my computer it fails. Makes no sense. Please assist.

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