Error 79 Service Code

[LSACCO12]

Hello, I recently updated my Color Laser Jet Pro MFP M281fdw and am now receiving an endless loop of "Error 79 Service Code." Any advice? I love this printer and just want it back to normal!

[jabzi]

Hello,

Please click  https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Error-79-on-HP-Color-LaserJet-Pro-M280-M281-Mu...  to access the steps that should resolve the issue .

[jtf3]

I took a firmware update on my 2 year old HP Color Laser Jet Pro MFP M281fdw and now I can't print at all, just keeps rebooting 79 service error.

I tried the steps listed and same issue.  I do have third party cartridges which worked fine until the firmware update.

Can I go back to the old version of the firmware.  I have the original support CD.

thanks!

[Betty0610 · Accepted solution]

@jtf3

Welcome to the HP Support Community.

Downgrade the firmware driver with this version and it worked. [content removed]

Steps:

• on the printer, go into the printer's Setup | Service | LaserJet Update | Manage Updates

  • set Allow Downgrade = yes, Allow Updates = yes

• download ([content removed]) and run

• Point that to your printer, mine took few times since my printer connected wifi.

• After downgrade 

• on the printer, go into the printer's Setup | Service | LaserJet Update | Manage Updates

  • set Allow Updates = no (so the firmware doesn't auto-update and break compatibility again)

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[jtf3]

This solved it!!

Thanks so much.  I was getting very frustrated and about to move on.

[jtf3]

OK so now I can print but trying to scan I get the Error 79 Service Code and it reboots.

IPv4 is disabled per another attempt to fix the printing issue.

What else can I check?

thanks,

jtf3

[Kumar0307]

@jtf3, Welcome to the HP Support Community!

IPv4 should not be disabled. Kindly perform the below steps to resolve this issue:

1.      Disconnect the printer from the NETWORK
2.      If on wired network : Unplug the  Ethernet cable from back of the printer.
3.      If on wireless network : Power of the Wireless router. Turn off the printer.
4.      Wait for 30 seconds. Turn on the printer. 
5.      If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
6.      Turn off the printer. Wait for 30 seconds and then turn on the printer.
7.      Once the printer is in Ready state you may go ahead and connect the printer to the network ( Power on the Wireless Router or plug in the Ethernet cable ) and then try printing/scanning.

Hope this helps! Keep me posted. 

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