Error Code: UA_400_EB000U0410

[Gigamedics213]

Printer tries to register for HP+ (which I don't want) and then errors out in the HP smart app. 

[zoey7886]

@Gigamedics213, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error Code: UA_400_EB000U0410! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 9015e All-in-One Printer is attempting to register for HP+ and you are encountering an error code UA_400_EB000U0410 in the HP Smart app, you can follow these steps to resolve the issue:

Restart Your Printer and Device:

• Power off your printer and the device you're using.
• Restart both the printer and device to clear any temporary error conditions.

Use the HP Smart App:

• Download or make sure you have the latest version of the HP Smart app.
• Follow the prompts to set up the printer.

Restore Printer Factory Defaults:

• You can restore your printer to its default factory settings.
• To do this, open the HP Smart app or Embedded Web Server (EWS) using the printer's IP address.
• Navigate to the Settings or System tab and select Restore Factory Defaults.

Set Up Printer Without HP+ Activation:

• During the setup process in the HP Smart app, opt-out of HP+ activation if prompted.
• Select Self-Managed during the setup environment screen for regular printer setup without the HP+ subscription.

Using HP Smart App After Setup:

• Ensure your printer is connected to the network and follow the HP Smart app prompts to complete the setup.
• Be sure to use the Set Up a New Printer option and follow instructions without selecting HP+ features.

Troubleshooting Connectivity

If you encounter issues with connectivity, especially if paired with specific routers like CenturyLink C4000, you can refer to specific steps to resolve these issues. It's crucial to ensure the printer maintains a steady Wi-Fi connection.

For detailed steps or any persistent issues, refer to the following resource:

1. Restore Factory Defaults: HP Printer Embedded Web Server (EWS)

Hope this helps!

Take care, and have an amazing day!  

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Regards,