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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP OfficeJet 5255 All-in-One Printer

 I have factory reset the printer through the tools menu, unplugged it multiple times, reset wifi, reinstalled app on phone and nothing works. The printer does hook up to wifi but can not be found by my phone to link it to the app.  

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