Error code on printer

[Katlynn]

I'm trying to print but I keep getting an error code 0x6100004a. I turned it off and back on but it still won't work. What do I need to do?

[Jay_G24]

Hi @Katlynn

Welcome to the HP Support Community. I'd be happy to assist you.

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet

 Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Katlynn]

It’s an HP OfficeJet Pro 6960

[Jay_G24]

Try the steps in the document to resolve the issue -Error Indicates Faulty Printhead

Keep me posted!

[Katlynn]

I am not able to follow the steps because the printer will not slide the print head and ink cartridges. They stay under the plastic part so I am not sure what to do and why it will not slide.

[Kumar0307]

@Katlynn, that's unfortunate. It seems like the print carriage is stuck.

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer. 

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!