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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
Error message I receive every time I try to install print drivers on a brand new Surface Pro X
HP Recommended
Hi,
A Surface X Pro uses an Arm Processor, a such is more limited to modern apps only
Traditional software such as the Full Feature Software is supported on Intel and AMD Processor only, not on Arm.
First, try the HP Smart app and check if it may allow installing your printer for printing and scanning:
https://support.hp.com/za-en/document/c04675142
If that fails, install the printer with the Built-In print solution, the steps for Windows 8.1 are similar to these should be taken on a Windows 10 PC:
https://support.hp.com/hr-en/document/c03470332
For scanning on a such, try the HP Scan and Capture app:
https://support.hp.com/in-en/document/c04675206
Shlomi
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