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HP Recommended
HP OfficeJet Pro 9135e All-in-One Printer
Microsoft Windows 11

PXL_20250829_163257112.MP (1).jpg

I get this error message every time I try to print.  

1 REPLY 1
HP Recommended

@jkhiii 

 

Welcome to the HP Community --

 

Instead of trying to use the Universal Print Driver,

If not done,

Consider installing supported full driver printer software

 

If the driver is installed - 

Consider --

Check that the printer you want to use in the current job is the printer selected

and / or

Check / Correct the Default Printer setting

 

The printer also supports installing and using the HP Smart application.

 

 Microsoft Store or 123.hp.com - Printer setup from the HP® Official site

Open HP Smart > Sign in > Add Printer(s)

 

=============================

Printer Software - Windows

 

If not done,

Install the Full Feature / Full Driver Printer Software

Open Web Pack Installation - Web Page

HP OfficeJet Pro 9130 series EasyStart Printer Setup Software - Offline Use Only 

 

Download, Save, and Install.

After the software is installed, Restart the computer and log in

 

=========================

Side Bar -- HP Universal Scan

 

Separately,

This printer also supports the "new format" stand-alone HP Universal Scan software.

 

The HPUS includes the features supported in HP Scan plus "extras".

 

For example,

The HP Universal Scan Software also includes a "larger" main menu container -- that is, when you open the software, the menu appears larger on the screen.  This "larger view size" allows HP Universal Scan to be used in higher resolution computer screens without having to squint or use a magnifier.

 

Install the full driver printer software to enjoy all the benefits of the Full Feature Software, including support for printing from within Word and other software (for example, Adobe Reader, Photo editing software).

 

Reminder

The HP Universal Scan software, while supported on your printer and Windows 11, is optional.

 

"How to get from here to there"

 

(Supported on this printer)

 

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

 

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

 

=========================

               Installed Software

Containers, Shortcuts on the Desktop

            What about HP Scan?

 

Once installed, the full driver printer software will have added one of two "container" shortcuts on the Desktop:

  • Printer Assistant - named for the printer model

OR

  • Scan Assistant - named for itself

 

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11

 

 

Next,

 

The full driver printer software, once installed, will have added a shortcut icon for HP Scan

 

The shortcut for HP Scan that is part of the full driver might be named for the printer model.

 

Separately --

Installation of the HP Universal Scan Software adds an "HP Scan" self-named shortcut icon to the Desktop.

 

 

General Example - Printer Assistant / Scan Assistant 

Plus Additional shortcuts for Printer Apps and Software

HP_Printer_Assistant_HP_Scan_Assistant_5HP_Printer_Assistant_HP_Scan_Assistant_5

 

 

=====================================

Windows - Job Configuration / Job Setup

 

Select the Printer / Print Queue to be used for the current job.

Select Printer is illustrated in Step 3 of the example.

 

General Example - HP Smart - Windows - Simple PDF Print - Main Menu

HP_Smart_Win_Print_Photo_4x6_All_10

 

 

=====================================

Windows - Manage / Select Default Printer

 

Preparation > Check / enable the printer as the “Default Printer”

 

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select Printer from the list of printers > Set as Default

 

 

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select Printer from the list of printers > Manage > Set as Default

 

Default_Printer_Check_and_Manage_3Default_Printer_Check_and_Manage_3

 

===================================

Message Content References

 

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

Print Languages, StandardHP PCL3 GUI

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9135e All-in-One Printer  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.