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HP DeskJet 2710e All-in-One Printer

I have an exclamation mark on my new printer display screen. The reference guide says check the hp smart softwareimage.jpgimage.jpg

1 REPLY 1
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Hi @Wayne0071,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are receiving te exclamation on the printer screen.

 

To assist better -

 

  • Are you able to make copies using the printer?
  • What's the application you are trying to print from? Have you tried printing from a different application or devices? 
  • Are you receiving any error messages?

Meanwhile, Try the below suggestions -

 

 Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

 

You may also refer to -Blinking Lights

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.