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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CHRISD2
Level 2
20 8 0 0
Message 1 of 3
193
Flag Post

FAX ISSUES ON HP ENTERPRISE M527 - DESPERATE FOR HELP

HP Recommended
M527
Microsoft Windows 10 (64-bit)

I am desperate for help on this, I am ready to throw myself under a bus - we have an 

HP LaserJet Enterprise MFP M527f - Multifunction Printer - installed in a medical clinic where they need to fax from their PCs - it works and then it stops, we go in, reinstall drivers etc, it works again and then the next day it stops, we went back yesterday, deleted the fx drivers from the server and installed the fax drivers on the windows 10 pc  - it worked, for a day, now its stopped again. Fax is not sending from that computer.It doesn't even show it on the log as pending or waiting. THEY JUST DON'T GO.

 

Other PCs that are Windows 7 are able to fax ok, the Windows 10 PC is killing me and my business - as a side note - we have installed 3 x Fax modems in the printer and 1 x new motherboard, as a precaution, thinking that may do it, of course, it didn't - all firmware is up to date.

I just don't know what to do.  I am on Vancouver Island, BC cANADA, IF ANYONE IS NEAR, NAME YOUR PRICE !!!

2 REPLIES 2
Valsimot
Level 12
Level 12
6,890 6,111 812 1,139
Message 2 of 3
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HP Recommended

There has been a lot of complaints lately after latest WIN 10 update printers started to fail to work properly. You have a 2 notification on hp support, check those out maybe it will help to fix fax issue.

 

printspooler.png

 

 




My profile on LinkedIn

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CHRISD2
Author
Level 2
20 8 0 0
Message 3 of 3
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HP Recommended

Thanks, I will check this out.  Chris.

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