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06-11-2019 11:19 AM
Many have asked this question - none of the responses have worked as far as i can tell. Surely a hard reset is possible? Not unplugging etc - that has done nothing as others have reported.
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06-12-2019 11:30 PM
I checked both the service and troubleshooting manuals and both mention NVRAM reset but neither actually states how. You many need to contact HP technical support directly.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
10-18-2019 01:52 AM
HP support provided the following steps for me to factory reset my HP LaserJet Pro M15w:
- Turn off printer by pressing power/ready button (button 3 in picture below).
- While printer is off, press and hold the resume/cancel button (button 4 in picture below).
- While holding the resume/cancel button, press the power/ready button to turn the printer on.
- Continue holding the resume/cancel button for 20 seconds.