cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lauralei57
Level 1
3 1 1 1
Message 1 of 8
27,963
Flag Post

Solved!

Factory Reset needed LaserJet Pro M15W

HP Recommended
Laser Jet Pro M15W
Mac OS X 10.11 El Capitan

Many have asked this question - none of the responses have worked as far as i can tell. Surely a hard reset is possible? Not unplugging etc - that has done nothing as others have reported.

 

7 REPLIES 7
Repairatrooper
Level 12
Level 12
7,193 7,119 759 1,953
Message 2 of 8
Flag Post
HP Recommended

I checked both the service and troubleshooting manuals and both mention NVRAM reset but neither actually states how. You many need to contact HP technical support directly.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


0 Kudos
Lauralei57
Author
Level 1
3 1 1 1
Message 3 of 8
Flag Post
HP Recommended

Thank you - I returned the device due to lack of HP support

RB35
Level 1
1 1 0 4
Message 4 of 8
Flag Post
HP Recommended

HP support provided the following steps for me to factory  reset my HP LaserJet Pro M15w:

 

  • Turn off printer by pressing power/ready button (button 3 in picture below).
  • While printer is off, press and hold the resume/cancel button (button 4 in picture below).
  • While holding the resume/cancel button, press the power/ready button to turn the printer on.
  • Continue holding the resume/cancel button for 20 seconds.
 

c05868608.jpg

pbguy1
New member
3 2 0 1
Message 5 of 8
Flag Post
HP Recommended

this helped to reset my computer but now when i go to install drivers the printer will not show up?  I bought this so i wouldn't have to use wires????? Please help or i will be returning the product

0 Kudos
pbguy1
New member
3 2 0 1
Message 6 of 8
Flag Post
HP Recommended

it did not  fix it, its fine I'm just going to get a refund for it and get a different brand this always seems to happen with hp printers, so I'm just going to stop buying from them

rempler
New member
1 1 0 0
Message 7 of 8
Flag Post
HP Recommended

That did not work for me.

 

What now

 

hans

0 Kudos
lawtojam
Level 1
2 2 0 5
Message 8 of 8
Flag Post
HP Recommended

Solution Worked.     Its a shame HP Support can't be more straight forward and make this information easier to find or part of the instructions that come with the printer or in the HP smart app, which isn't smart enough.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation