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‎09-21-2020 08:28 AM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Microsoft Windows 10 (64-bit)

Hi, I recently changed my home router, and cannot get my printer to find the new network.

 

I'd like to factory reset the printer and basically start the whole set up process from scratch.

 

How do I factory reset the device?

 

Thanks

Category:
16 people had the same question
1 REPLY 1

‎09-23-2020 02:42 PM

HP Recommended

@Tirb_FPH, Welcome to HP Support Community!

 

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

 

Additionally, refer to the document Connect to a Wireless HP Printer for help.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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