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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

Firmware Update! Disabled my 3rd party cartridges!!!

HP Recommended
Color Laser Jet Pro M254dw
Microsoft Windows 10 (64-bit)

What the H#LL HP? Give me back my old firmware that allows me to use 3rd party toner cartridges! I upgraded the firmware this morning only to find out you pulled the option to use other vendor's toner cartridges and be forced to use exclusively the HP(HIGH PRICED) toners. This is deceitful and poor business sense. How do I remove the new firmware and return to the older version that was working just fine???

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@TDK6105

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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