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    Information
    Know the Benefits of your HP account

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Firmware corrupted MFP M28a

HP Recommended
HP MFP M28a
Microsoft Windows 8.1 (64-bit)

Hi,

 

I have the following problem:

After the firmware update, i am not able to use my device (My pc does not recognize the MFP M28a printer).

If i search it in the device manager section, the only printer founded is "hp rbx-load".

 

Is there a way to restore the previous firmware version?

Can you provide me the reset steps for my MFP M28a printer?

 

Waiting for your feedback.

 

Thanks.

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