Firmware update 1910A for Officejet Pro 8620 printer is Not applicable

[SuzB92]

Hello, I'm trying to fix a missing or failed printhead error.  One of the options mentioned by HP was to update the firmware.  When I go to install the latest update, version 1910A, after it finds my printer, it says Status = Not applicable and the Update button is grayed out.  How can that be?  The release date of this firmware is January 26, 2021.

[Kumar0307]

@SuzB92, Welcome to the HP Support Community!

Did you check the box beside the serial number before clicking on update?

If your printer already has this update installed, the option to update will be greyed out.

1. On the printer control panel home screen, swipe left, and then touch Setup.

2. Swipe up, touch Print Reports, and then touch Printer Status Report. Check the firmware version present on the printer.

Update printer firmware on printer screen:

1. From the home screen on the printer control panel, touch the HP ePrint icon.
2. Wait for the printer to connect to the HP ePrint server.

When the printer connects to the server, the HP ePrint status displays.

1. Touch Settings on the bottom left corner of the screen.
2. Touch Printer Update, and then touch Check for Update Now.

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

For more info on resolving printhead issues, refer to - Error Indicates Faulty Printhead

Hope this helps! Keep me posted. 

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