Firmware version MCP2CN2042CR, Built date 2020-10-16, broke my HP6978 printer.

[cayotebrave]

Firmware version MCP2CN2042CR, Built Date (sic) 2020-10-16, broke my HP6978 printer.  Actually, it no longer does anything since the aforementioned update.  Well, that's not exactly right, it does display an error message: "one or more cartridges are missing or damaged", and it does that really well!  Occasionally, it tells me to "install the cartridges that came with the printer".  Honestly, I'm afraid it's feeling will be hurt if it finds out I don't have the original ones anymore.  Oh, I almost forgot, I can also turn it on and off.

Nothing from HP about this, by the way.  No recognition from the company of any problems and nothing in the news.  I have noticed, however, a growing list of very, very irate HP printer owners in the "Community".

My printer is about a year and half old.  So now it appears no one at HP is prepared to help me since the original warranty has expired.  Well, what about the warranty on the brand spanking new firmware that HP pushed down to my innocent and unsuspecting printer a couple of weeks ago.  So far, HP acts like they just wish this problem will go away.  I believe it is, however, customary in the technology industry to acknowledge, then fix what you break.

So, if someone can help get my printer out of "firmware jail", maybe I can finally re-enroll it in Instant Ink!  It's too young for the dumpster behind the Goodwill Store out on the main road!

"Hello Mr. Hewlett... Mr. Packard,  y'all still in there?".  Well, I guess they've given-up on the current management meat-heads and gone back to the garage to dink around with amplifiers again!  (The youngsters won't have a clue what I'm referring to.)