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Locked

‎05-28-2023 09:13 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

I have forgotten my EWS login to so I need to reset my printer but my control panel is locked.  I don't see the pin needed to login to the EWS server.  Can anyone send me the instructions to reset my HP OfficeJet Pro 6978 so I can log in to the EWS server?

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2023 01:26 PM

HP Recommended

Hi @cooldude2684888,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

You may need to reset the printer to factory settings. The reset instructions are printer specific and cannot be shared in public.

 

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.

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3 REPLIES 3

‎05-31-2023 01:26 PM

HP Recommended

Hi @cooldude2684888,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

You may need to reset the printer to factory settings. The reset instructions are printer specific and cannot be shared in public.

 

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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‎06-05-2023 05:34 AM - edited ‎06-05-2023 05:35 AM

HP Recommended

Thank You for that.  I was able to reset the printer using the steps described.  Then I was able clear the network settings which reset the EWS password and then I was able to set a new administrative password for the EWS server for my printer.  Thank You to the poster that resolved my issue.

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‎06-05-2023 08:54 AM

HP Recommended

Hi @cooldude2684888,

 

I'm glad to hear that the issue has resolved.

Do keep us posted if you need help in the future and we will always be there to help you.

 

Take care and have a good day!

Rainbow23 - HP Support.
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