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‎12-01-2025 04:07 AM

HP Recommended

Hello everyone,

I have an Officejet Pro 7720 All-in-One, which I have long time no use. So I have forgot the username and passwort. How can I get the username and passwort reset? Without these things I also can not reset the printer. Please help me!

 

Thank you very much!

 

 

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‎12-01-2025 11:54 AM

HP Recommended

Hello @Uynn 

 

Try the procedures:

 

How To Reset Admin Password of HP OfficeJet Pro 8020 Series printer ?

 

Best regards

 

Welcome to the Community, I am a volunteer and private messages will not be answered.
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8 REPLIES 8

‎12-01-2025 05:42 AM

HP Recommended

Hello @Uynn 

 

Please, try the procedures below:

 

Find the wireless network password or PIN to connect an HP printer | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
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‎12-01-2025 10:09 AM

HP Recommended

Hey, thank you for your answer. It was not the Wi-Fi password but the admin username and password. The control panel appears to have locked all of its features, but I can still print and scan from the computer. 

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‎12-01-2025 10:11 AM

HP Recommended

Hello @FABIO_L32,

thank you for your answer. It was not the Wi-Fi password but the admin username and password. The control panel appears to have locked all of its features, but I can still print and scan from the computer.

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‎12-01-2025 11:17 AM

HP Recommended

Hello @Uynn 

 

Try the procedures below:

 

forgot admin password HP OfficeJet Pro 7720 Wide Format All-... - HP Support Community - 8889896

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
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‎12-01-2025 11:35 AM

HP Recommended

Hi @Fabio_L32,

 

thank you again for your helping! It still doesn't work, because for the the reset I also have to enter the username and password. I dont know why :((((

 

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‎12-01-2025 11:54 AM

HP Recommended

Hello @Uynn 

 

Try the procedures:

 

How To Reset Admin Password of HP OfficeJet Pro 8020 Series printer ?

 

Best regards

 

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
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1 person found this reply helpful
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‎12-02-2025 08:39 AM

HP Recommended

Hi @Fabio_L32,

thank you very much for your response. What you have linked, also didn't work. But I have found the secret menu after 3-4 times touching the back-button to reset my printer. The problem was solved. Thank you again for four help 🙂 

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‎12-03-2025 05:28 AM

HP Recommended

Hello @Uynn 

 

Could you mark this topic as solved?

This way, others can find it as a solution for future searches.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
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