cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 8
131
Flag Post

French laptop and printer C4280, download software french

HP Recommended
C4280
Microsoft Windows 10 (64-bit)

My Acer laptop is french but with English language set up in Windows 10. The C4280 printer was also bought in France with English language. I changed from  a Dell desktop Windows 7 (bought in France) to the Acer laptop. When I downloaded the latest C4280 software to run the printer in Windows 10 , the installation and HP Control centre was in French whereas it wasn’t on the desktop running Windows 7. Any ideas if this can be changed and if so how can this be done.

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,321 1,406
Message 2 of 8
Flag Post
HP Recommended

@Andrewknight337

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

Thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Thank you for your reply and I will try your solution. However you or a colleague posted a similar solution before concerning the fact that the printer would work from the pc but not the scanner. I did that and followed the click here link but that downloaded the 180mb file which when installed on the French laptop did so in French without a language option which is unusual as you normally get a choice. I will follow your procedure again and I will post if this solved the problem in due course. Thanks, Andrew

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,321 1,406
Message 4 of 8
Flag Post
HP Recommended

@Andrewknight337

 

Yes, you can try these steps at your leisure and let me know how it goes.

 

Cheers.

 

 

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

This solution does not work having followed your instructions which to be fair is what I followed on the previous occasion.

The installed software from your link does so in French with no option to change the language of the HP Control centre. The Acer laptop connects to the printer ok and documents prints a test page and a document from a file. The scanner works ok but not from the laptop control centre. I used the print and scan doctor to check the laptop to the printer which checks all of the boxes of the test criteria except the front panel. I am now stumped for a solution unless you have one.

Andrew

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,390 29,111 5,046 11,510
Message 6 of 8
Flag Post
HP Recommended

Hi Andrew,

The language settings are controlled by the computer, not by the HP Software.

 

Click the language bar near the system tray and select Language Preferences.

Click on Date, Time, and Regional Format on the side panel.

Ensure the Regional Format is set to meet your needs.

 

Also, click the Additional date, time & regional settings in the side panel,

Click on region, then open the Administrative tab.

Change the System Locale to meet your needs.

 

The HP Driver and HP Solution Center programs will change after restarting the PC, according to the selected Language and the System Locale of your PC, these should likely be changed.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Hi, thanks for your reply and I am not totally sure of what to do or understand why this has happened when moving from an older desktop using Windows 7  where the printer worked ok ( I live in France) to a laptop with Windows 10 where it doesn’t. The c4280 will print ok from the laptop but not the scanner so I assume that the language problem and scanner issues are unrelated. I am trying to understand why the HP Control Centre ‘app’ is now in French in Windows 10 but it was in English in Windows 7 on my old desktop. Are you saying that if I follow your instructions above that the HP Control centre app will revert to English? Is there a conflict between the scanner language setting and the laptop? If that were the case why does the printer work from the laptop? Thanks, Andrew

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,390 29,111 5,046 11,510
Message 8 of 8
Flag Post
HP Recommended

Hi Andrew,

The scan issue and the language issue are not necessarily related.

 

First, please follow the steps above to change the language settings for the operating system so the interface language will change, then try scanning.

 

If there is still any scan problem, please clarify what exact error message or behavior is shown.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation