Frozen start up on my HP Envy Photo 7885

[KJTJ]

The printer will not start up.  It will go to the first dot then stop.  I have tried the solution offered (unplug and plug back in but it doesn't work.  I have not been able to use this printer for months. 

[Raj_05]

Hi @KJTJ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to have your HP Envy Photo 7885 stuck at startup. Here are some additional steps you can try.

Check Power Supply: Ensure the power cable is securely connected to both the printer and the power outlet. Try using a different power outlet or power cable if possible.

Hard Reset:

• Disconnect the printer from the power source.
• Wait for at least 60 seconds.
• Reconnect the power cord and try turning the printer on.

Check for Paper Jams: Sometimes, internal paper jams can cause startup issues. Check for any paper or foreign objects inside the printer.

Inspect the Printer for Error Lights: Look for any error lights or messages on the printer’s display panel that might indicate a specific issue.

Firmware Update: If you can get the printer to turn on, check for any available firmware updates via the HP Support website.

Printer Self-Test:

• With the printer off, press and hold the Cancel button.
• While holding the button, turn on the printer.
• Release the button when you see the HP logo.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[KJTJ]

Thank you for your help but this solution doesn't work.  I have bought a new printer

[Raj_05]

Hi @KJTJ,

Thank you for your response, 

Is there anything else that I can help you with today?

Take care and have a great day ahead!

Alden4

HP Support