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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- Printer Setup, Software & Drivers
- Re: Full factory reset HP LaserJet MFP M28-M31
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09-21-2021 04:36 AM
Can i please get the instructions on how to factory reset the printer? I don't know the password.
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Accepted Solutions
09-28-2021 11:33 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
ECHO_LAKE
I am an HP Employee
09-28-2021 11:33 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
ECHO_LAKE
I am an HP Employee
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