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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Koenjo
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Solved!

Full factory reset HP LaserJet MFP M28-M31

HP Recommended
LaserJet MFP M28-M31
Microsoft Windows 10 (64-bit)

Can i please get the instructions on how to factory reset the printer? I don't know the password.

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Echo_Lake
HP Support Agent
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@Koenjo

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I have sent you a private message with the reset steps, specific to your printer.Check next to your profile name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Have a great day!

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
24,870 24,826 1,157 1,191
Message 2 of 3
Flag Post
HP Recommended

@Koenjo

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I have sent you a private message with the reset steps, specific to your printer.Check next to your profile name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Have a great day!

ECHO_LAKE
I am an HP Employee

View solution in original post

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Koenjo
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The instructions sent are not for my printer.

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